We appreciate it when a Stone Creek Furniture customer takes the time communicate with us. Below is a copy of a letter sent to Ron Jones, President of Stone Creek Furniture.
June 18, 2009
Mr. Ronal e. Jones, President
Stone Creek Furniture
4221 E. Raymond Road, #102
Phoenix, AZ 85040
Dear Mr. Jones:
As you may recall, I sent you a letter dated April 20th, expressing my concerns about the finish on one section of a three section bookcase that had been built for me by Stone Creek. Subsequent to that letter, two your employees promptly came out to our home, picked up the entire bookcase and brought it back to the shop.
The offending section that didn’t match was rebuilt and finished to match the other two original sections. The drawer fronts were also all re-toned to better match the new section and the rest of the bookcase. The refinished bookcase was then delivered to our home last week.
I am very please and, admittedly, relieved as well, to tell you that the bookcase looks great. The focused efforts of your crafts people are quite evident in the workmanship and finish work that has been done.
I also want to tell you how much we appreciated the pleasant, professional manner in when Jeannine worked with us to get the mater resolved. She was very prompt and dependable in her contacts with us, kept us informed, and patiently listened to our concerns.
Finally, we were impressed with the to technicians who delivered the finished bookcase. They were patient, courteous and respectful, and cheerfully assembled the three sections. They adjusted the bookcase into a plumb attitude and also made adjustments to the drawers across the bottom.
Your people went the extra mile for their customer. They made a difficult situation much easier for us to deal with. We know that there was significant extra expense involved for which we have you to thank, particularly in the state of the present economy. We are very grateful to you all.
In the meanwhile, at Jeannine’s suggestion, w have sine contacted Cinemagic to assist us in getting a design and building of the entertainment unit finished. It will be a few weeks before we can complete the selection of electronic components. I will then get back in touch with your design people.
I look forward to working with your company again. Please convey my words of thanks to the involved members of your staff.